RETURN AND EXCHANGE

We hope you love the product you ordered, but if something isn’t quite right, please let us know.

We’re sorry that you’re not 100% satisfied with your purchase. We gladly accept returns and exchanges for most items in new condition. Before you decide to return or exchange items, please read our return & exchange conditions carefully and make sure the items you want to return meet the following criteria:

RETURNS & EXCHANGES CONDITIONS:

a. All return/exchange items must be unworn, undamaged, unwashed, and with all original labels attached in the original packaging. Otherwise, the buyer will be responsible for all incurred fees (order fees, logistics fees, etc.), and no refund will be issued.

b. Items can be returned or exchanged within 7 days of receipt. Overdue requests may not be accepted.

c. We do not offer Freight To Collect (FTC) service for returned packages. If you are returning items for personal reasons, you will be responsible for the return shipping costs. If the return is due to our error, we will cover the cost.

d. We do not accept returned items that are sent back without prior notification.

RETURN & EXCHANGE PROCESS:

Step 1: Please email our customer service team at support@peaker.com to request a return authorization and return address. Please include your order number and reason for return.

Step 2: After receiving your request, our customer service team will send detailed return/exchange instructions via email. Please follow these instructions to complete the process.

If the return or exchange is due to sizing issues, please provide photos showing the product measurements when contacting us.

ORDER CANCELLATION:

Please submit an order cancellation request to support@peaker.com as soon as possible if you decide to cancel your order.

For orders canceled after 24 hours of purchase but before shipment, a 15% cancellation fee will be deducted.

We do not accept cancellation requests once the order has been shipped.

REFUNDS:

Once we receive and inspect your returned item, we will notify you by email to confirm whether your refund has been approved or rejected.

If approved, your refund will be processed and automatically applied to your original payment method within 5–7 business days.

If you have not received your refund yet, please first check your bank account again. Then contact your credit card company, as processing time may vary. If you still have not received your refund, please contact us at support@peaker.com.

Please do not send returns to the address shown on the parcel, as it may be a transit warehouse rather than the correct return address.

SHIPPING COST RESPONSIBILITY:

If the return is caused by the customer, the customer is responsible for the return shipping fee. The exact fee depends on the courier service chosen.

If the return is due to our error (such as wrong or damaged items), the customer will not be responsible for the shipping fee.